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Everything you need to know about PetiQ and how we're redefining pet care in South Africa
About PetiQ — Your Questions Answered
Who is PetiQ?
PetiQ is a South African pet brand dedicated to premium enrichment and wellness accessories for your pets. We design thoughtful, functional products that make everyday pet care easier and more enjoyable.
Where are you based?
We're proudly based in South Africa and ship nationwide. All orders are processed and dispatched locally, so you can expect reliable delivery times and local customer support.
What payment methods do you accept?
We accept secure payments via Visa, Mastercard, and PayFast — giving you a safe and convenient checkout experience.
How can I contact PetiQ?
You can reach us through our contact page or via email. We aim to respond to all enquiries within 1–2 business days.
Do you offer returns or exchanges?
Yes. If you're not satisfied with your purchase, please get in touch within 7 days of receiving your order and we'll do our best to make it right.